All of our products are handmade. As a result, slight variations in colour, finish, and scent strength may occur. These variations do not affect the quality of the product.

All products are intended for external use only (not for consumption) and must be used in accordance with provided safety instructions.

By placing an order, you confirm that all details provided are accurate and complete.

We reserve the right to refuse or cancel any order at our discretion, including where products are unavailable or pricing errors occur.

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without notice.

Payment must be made in full at the time of purchase via the available payment methods on our website.

We aim to dispatch orders within 2 working days.

Delivery times are estimates and may vary depending on location and courier services. Hello Fragrance is not responsible for delays once an order has been dispatched.

By purchasing a subscription, you agree to recurring payments at the selected interval.

• Subscription boxes are dispatched monthly
• Contents may vary each month
• Payments are taken automatically unless cancelled

You may cancel your subscription at any time before your next billing date.

Due to the nature of our products, we do not accept returns unless items are:

• Damaged
• Faulty
• Incorrect

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photographic evidence.

Approved refunds or replacements will be processed accordingly.

Customers must follow all safety instructions provided with our products.

Hello Fragrance is not liable for any damage or injury caused by misuse, including but not limited to:

• Leaving products unattended while in use
• Improper use of burners or candles
• Failure to follow safety guidance

Our products contain fragrance oils which may cause allergic reactions.

Full allergen information is provided on product packaging. It is the customer’s responsibility to review this information before use.

All content, branding, and images on this website are the property of Hello Fragrance and may not be used or reproduced without permission.

To the fullest extent permitted by law, Hello Fragrance shall not be liable for any indirect or consequential loss arising from the use of our products or website.

We reserve the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

These Terms & Conditions are governed by the laws of England and Wales.